Privacy Policy

Last Updated: December 2024

At Higher Mind and Soul Therapy, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, and protect your personal data when you engage with our website, services, and products.

What is Personal Data?

Personal data refers to any information that can identify you. This includes, but is not limited to, your name, contact details, payment information, and any data you provide when interacting with us.

How We Collect Personal Data

We collect personal data through:

  1. Direct Interactions: Information you provide when filling out forms, booking services, or communicating with us.

  2. Automated Interactions: Data collected through cookies and similar technologies when you interact with our website.

  3. Third-party Sources: Information shared by third parties such as affiliates, social media accounts, or publicly available sources.

How We Use Your Personal Data

We may use your personal data for the following purposes:

  1. Providing Services: To deliver the services you've requested.

  2. Communication: To send you important updates, confirmations, or promotional materials (only with your consent).

  3. Business Operations: To improve our website, services, and customer experience.

Cookies

Our website uses cookies to improve your user experience and to collect analytical data. You may choose to disable cookies, although this may limit certain website functionality.

Disclosure of Your Personal Data

We may share your personal data with the following parties:

  1. Service Providers: Third-party vendors who help us provide services or manage our business operations, such as payment processors and website hosting.

  2. Legal Compliance: Authorities or regulatory bodies when required by law.

Data Security

We implement appropriate technical and organisational measures to safeguard your personal data, including secure storage and restricted access. In the event of a data breach, we will notify you and the relevant authorities as required by law.

Data Retention

We retain your personal data for as long as necessary for the purposes outlined in this policy, including legal obligations. Data retention periods are based on the type of data and the applicable legal or regulatory requirements.

Your Rights Regarding Personal Data

You have the following rights under data protection laws:

  1. Access: You can request access to the personal data we hold about you.

  2. Correction: You may request correction of inaccurate or incomplete data.

  3. Deletion: You can request the deletion of your personal data.

  4. Portability: You may request that your data be transferred to another service provider in a structured format.

  5. Objection: You can object to the processing of your data in certain circumstances.

Marketing and Communications

We only send marketing materials if you have given us explicit consent. You can opt-out of receiving such communications at any time by using the unsubscribe option in emails or by contacting us directly.

International Transfers

If your personal data is transferred outside Australia, we ensure that it is protected under relevant legal frameworks.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any significant changes will be communicated via our website.

Contact Us

For questions about this policy or to exercise your rights, please contact us at:

  • Email: admin@highermindsoultherapy.com

You may also lodge complaints with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.